to Monday
Bring on
Tuesday!
Let's tackle
Wednesday!
Past halfway
Check-In
Fix it now, not later.
Understood?
A customer walks into the store, stops near the entrance, and looks around uncertainly.
No one else is nearby, and they haven’t asked for help yet.
What do you do?
You’re folding clothes at a display table when a customer walks up and starts to ask you a question.
You’re mid-fold, and the task isn’t finished yet.
What do you do?
You notice a customer standing in an aisle, looking back and forth between shelves.
They haven’t asked for help, but they look unsure.
What do you do?
You’re cleaning the floor when a customer steps in and asks you a question.
You were told to finish cleaning as soon as possible.
What do you do?
A customer asks you a question about a product, and you’re not sure of the answer.
What do you do?
You offer help to a customer, and they reply, “I’m just looking.”
What do you do?
You accidentally drop a small item on the floor near the counter.
What do you do?
A parent with a child asks where the kids’ shoes are.
What do you do?
After you help a customer, they smile and say, “Thank you.”
What do you do?
Your shift is almost over, and the counter is messy.
You’re tired and ready to clock out.
What do you do?
You’re behind the counter when two customers arrive at the same time and both look ready to be helped.
No one else is free.
What do you do?
A customer asks you to confirm the price of an item at the counter.
There’s a short line forming behind them.
What do you do?
You notice an item sitting on a shelf where it doesn’t belong while you’re walking past.
What do you do?
A child spills a drink on the floor near where customers are walking.
What do you do?
A customer asks for a size that isn’t on the rack.
What do you do?
You notice a teammate looking stressed and overwhelmed during a busy period.
What do you do?
You notice a customer browsing in a section that doesn’t match what they’re looking for.
What do you do?
You realise you’ve made a small mistake, like misplacing an item or leaving something messy.
What do you do?
A customer asks about store hours, and you’re not completely sure.
What do you do?
You notice a customer waving to get your attention from across the shop.
What do you do?
A regular asks for their usual large latte with extra shots, but you're almost out of the special beans they love.
You're still new and not sure what to do about substitutions.
What do you do?
You spill a small amount of milk on the counter during a busy rush.
What do you do?
A customer says their takeaway coffee isn't hot enough after waiting a minute.
What do you do?
Another new team member is struggling badly with steaming milk and it's slowing orders down.
You've only been here a short time yourself.
What do you do?
The espresso grinder starts making a strange grinding noise in the middle of a rush.
What do you do?
A customer asks for a very custom drink (extra syrup, half shot, oat milk, etc.) and you're not completely sure how to make it.
What do you do?
You realise right after payment that you charged a customer for a large instead of a medium. They haven't checked the receipt yet.
What do you do?
A customer knocks over several takeaway cups near the pickup area – liquid and syrup everywhere.
People are starting to walk through it.
What do you do?
You're explaining the loyalty program to a customer when the phone starts ringing non-stop.
What do you do?
At the end of your shift you remember you gave a customer $5 too much change earlier.
The till still balanced because of another small error that went the other way.
What do you do?
A customer asks about whether takeaway drinks can be remade if they don’t like the taste.
You think you know the policy, but you’re not completely certain.
What do you do?
During a busy rush, you notice a small spill near the counter. Customers are lining up.
What do you do?
A teammate looks flustered and is moving slower than usual during the rush.
What do you do?
A customer tells you they’ve been waiting too long for their order.
What do you do?
The manager steps out briefly during a steady period. You’re not in charge, but customers are still coming in.
What do you do?
A customer questions why an item costs more than they expected.
What do you do?
You realise you rang up the wrong item just after the transaction is complete.
What do you do?
You’re in a rush and realise you forgot to wash your hands after clearing a table before returning to food prep.
What do you do?
A customer says their takeaway order from earlier was wrong but doesn’t have the receipt.
What do you do?
The line is growing, milk is low, and the phone is ringing. You’re feeling the pressure.
What do you do?
A customer walks away after paying, and you realise you may have given them too much change.
What do you do?
A friend from school joins your checkout line and jokes about getting a “mates rate.”
What do you do?
You notice an item is damaged after scanning it, but the customer hasn’t seen it yet.
What do you do?
Your shift is nearly over, and a long queue forms in your lane.
What do you do?
A customer claims the shelf price was lower than what scanned.
What do you do?
You notice a co-worker skipping a required ID check for alcohol sales.
What do you do?
A customer realises at the register that they’ve forgotten their wallet.
What do you do?
You find some money on the ground near your checkout area with no customer nearby.
What do you do?
A customer becomes frustrated about a delay and blames you personally.
What do you do?
Your shift is nearly over, but you remember making a small mistake earlier that no one noticed.
What do you do?
Shift Hero is your chance to see if you can survive a full week of real-world shifts without getting fired.
Every moment brings a new workplace curveball — the kind of situations anyone can face on the job.
Three choices appear. One keeps you hired. Two end your run with a friendly-but-firm:
It’s quick, fun, and a little chaotic — just like real work.