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Sellgorithm Privacy Policy

Effective Date: 28 August 2025

Owned and Operated by: Sellgorithm Pty Ltd (ABN 33 687 403 649)

Registered in: Australia

1. Introduction

Sellgorithm Pty Ltd (“Sellgorithm”, “we”, “our”, or “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and store personal information when you access or use:

  • the Sellgorithm website (www.sellgorithm.com.au)

  • Career Kickstarter – Powered by Sellgorithm

  • Sellgorithm Frontline program

  • any associated applications, tools, or services (collectively, the “Platform”)

This policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Platform, you consent to the handling of your personal information in accordance with this Privacy Policy.

2. Information We Collect

We collect personal information that is reasonably necessary to provide our services.

Personal Information

  • name

  • email address

  • phone number or contact details

  • date of birth or age

Account and Membership Information

  • registration and enrolment details

  • membership status

  • subscription activity

  • payment confirmations

Training and Career Information

  • resumes and cover letters

  • employment history and career goals

  • interview responses and practice data

  • training progress and completion

  • assessment results and scores

User-Generated Content

  • responses within learning modules

  • scenario selections and gameplay data (e.g. Shift Hero)

  • uploaded documents or inputs

Parent or Guardian Information

Where required (e.g. users under 18):

  • parent or guardian name

  • contact details

  • consent confirmation

Technical and Usage Information

  • device type

  • browser or operating system

  • IP address (where applicable)

  • usage behaviour and interaction data

  • platform performance analytics

3. How We Collect Information

We collect information when you:

  • register for an account or program

  • subscribe or make a payment

  • complete forms or upload documents

  • use resume, interview, or training tools

  • participate in simulations or modules

  • interact with AI features

  • contact us for support

We may also collect data automatically through analytics and system tracking tools.

4. How We Use Your Information

We use your information to:

  • provide access to the Platform and its features

  • manage accounts and memberships

  • deliver training programs and content

  • generate resumes, cover letters, and learning outputs

  • provide AI-driven feedback and simulations

  • personalise your experience

  • track progress and performance

  • improve platform functionality and user experience

  • communicate with you about updates, support, and service information

  • comply with legal obligations

We only use personal information for purposes reasonably related to our services.

5. Artificial Intelligence and Automated Processing

The Platform includes AI-powered features such as:

  • interview simulations

  • resume and cover letter tools

  • automated feedback systems

  • interactive avatars

Information you provide may be processed by automated systems to generate outputs.

You acknowledge that:

  • AI outputs are generated automatically

  • results may not always be accurate or complete

  • AI tools are for training purposes only

These features do not replace professional advice or real-world hiring decisions.

6. Disclosure of Personal Information

We do not sell personal information.

We may disclose information where necessary to operate the Platform.

Service Providers

We use trusted providers, including:

  • Jotform (data collection and forms)

  • Make (workflow automation and integrations)

  • HeyGen (AI avatar and simulation tools)

  • payment processors

  • cloud hosting providers

  • analytics platforms

These providers may process data on our behalf.

We take reasonable steps to ensure they meet appropriate privacy and security standards.

Legal Requirements

We may disclose information where required to:

  • comply with legal obligations

  • respond to lawful requests

  • protect rights, safety, or property

7. Data Storage and Security

We take reasonable steps to protect your information from:

  • misuse

  • loss

  • unauthorised access

  • modification or disclosure

Security measures may include:

  • secure cloud infrastructure

  • encryption where appropriate

  • restricted internal access

  • system monitoring

No system is completely secure. Users provide information at their own risk.

8. Overseas Data Handling

Your information may be stored:

  • within Australia, and/or

  • on secure systems operated by international service providers

Some providers may store or process data outside Australia.

We take reasonable steps to ensure overseas handling aligns with Australian privacy standards.

9. Data Retention

We retain personal information only as long as necessary to:

  • provide services

  • maintain records

  • comply with legal and financial obligations

When no longer required, data is securely deleted or anonymised where practicable.

10. Access and Correction

You may request:

  • access to personal information we hold

  • correction of inaccurate or outdated information

Requests can be made using the contact details below.

We respond in accordance with the Australian Privacy Principles.

11. Children and Parental Consent

Our Platform may be used by individuals under 18 with parental or guardian consent.

We may:

  • collect parent or guardian details

  • verify consent where required

Parents or guardians may:

  • request access to their child’s information

  • request corrections

  • request deletion where appropriate

12. Cookies and Analytics

We use cookies and analytics tools to:

  • understand user behaviour

  • improve platform performance

  • identify technical issues

Data is generally aggregated and not personally identifiable.

Users can disable cookies via browser settings, though functionality may be affected.

13. Marketing and Communications

We may contact you regarding:

  • service updates

  • program information

  • relevant offers or features

You may opt out of marketing communications at any time via unsubscribe options or by contacting us.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

We may notify users via:

  • website updates

  • email

  • in-platform notifications

Continued use of the Platform constitutes acceptance of updates.

15. Contact and Complaints

Sellgorithm Pty Ltd

Email: Hello@sellgorithm.com.au

Website: www.sellgorithm.com.au

If you have a privacy concern or complaint, contact us and we will respond in accordance with the Privacy Act 1988 (Cth).

© Sellgorithm Pty Ltd. All rights reserved.